Check out this email from United that was in my inbox this morning:
Dear Mr. Lucky:
We realize you fly United because you value high-quality and personalized service. We know we gave you less than that on May 04, 2009 when you experienced a delay from Washington to Tampa.
We know we’ve let you down on previous trips, too.
We continuously focus on raising our standards so you can count on a reliable and enjoyable flight experience, whether it’s for business or pleasure.
We need to be more consistent – and we will be. Allow us to demonstrate our commitment to you by depositing 8,000 miles into your Mileage Plus account.
Thank you for your business and continued loyalty to United.
Customer Relations Team
First of all, this is the most “detailed” form letter I’ve received without complaining. Second of all, my Washington to Tampa flight was only a little over 20 minutes late, but my flights before that were all screwed up. Thanks United, I could get used to this! Does any other airline do this as consistently as United?