While I have a lot of respect for Southwest Airlines, I rarely write about them. That’s probably because I don’t usually fly them and their frequent flyer program doesn’t interest me all that much. Nonetheless, the management style and fantastic employees always impress me and make me kinda jealous (don’t worry, I quickly come to my senses when I realize there are no upgrades or longhaul international partner awards. 😉
Anyway, I just *loved* this video. Southwest gave away a million dollars (post-tax, how awesome is that?) to employees, in chunks of $10,000. Apparently those that won $10,000 were randomly selected from a group of employees that got nominated for going above and beyond.
The quote in the video is all too true: “If we care for the employees, the employees are going to care for the customers.” Too bad many of the legacy CEO’s haven’t take note.