I’ve read in the past about Delta sending out emails to SkyMiles members offering them double miles on an itinerary as a birthday present. I got an email today which reads as follows:
Your birthday is approaching—and we can make your wishes come true even before you blow out the candles. As a valued SkyMiles® member, when you register and book a round-trip Delta flight now through April 30, 2009, you’ll receive double miles. But you must travel by May 31, 2009 to receive your birthday gift—so register, book a flight and have a happy birthday!
Terms & Conditions
Only members who receive this communication directly from Delta Air Lines are eligible to participate in this offer. This offer is non-transferable. To participate in this offer, eligible members must register online by
April 30, 2009.
Earn double bonus miles on your first qualifying round-trip flight purchased between March 26 and
April 30, 2009 and flown between March 26 and May 31, 2009. A qualifying flight includes any Delta, Northwest, Northwest Airlink (includes Mesaba, Pinnacle, and Compass) or Delta Connection® carrier flight. Codeshare flights operated by carriers other than the Delta Connection and Northwest Airlink carriers are excluded from this offer. Bonus miles do not count toward Medallion® qualification or Million Miler™ status.
Travel must be between March 26 and May 31, 2009. All travel must be completed by May 31, 2009.
Bonus miles will post to the SkyMiles account of the qualifying member 4-6 weeks following the end of the promotion (May 31, 2009). Taxes and fees for Award Travel are the responsibility of the passenger and must be paid at the time the ticket is booked. Award Travel seats are limited and may not be available on all flights or in all markets. Hotel and rental car additions are subject to the terms and conditions of the service provider. All SkyMiles program rules apply. To review the rules, please visit delta.com/memberguide. Offer void where prohibited by law. Other restrictions may apply. Offer subject to change. Please refer Delta customer service representative to 970633.
I think it’s a nice gesture and a good business decision, given that people might either choose to fly Delta instead of another carrier or fly when they weren’t originally going to due to this offer.
This offer sparked my interest because I’m sitting at around 70,000 redeemable miles with Northwest at the moment, and I’d love to top off my account to have enough for a premium international award. For obvious reasons (upgrades, elite mileage bonus miles, etc.) I’d like to have my WorldPerks number attached to the reservation. Based on the terms it seems like I might be out of luck, but I decided to call Delta for clarification as to whether or not I could credit to Northwest or not.
I decided to call their reservations number, but they couldn’t help me so they transferred me to SkyMiles. SkyMiles couldn’t find the promotion number, so they transferred me to the “SkyMIles domestic promotion department.” After being on hold for ten minutes someone named Oli answered the phone, who seemed to be at least 7,000 miles away (I felt like I was calling United web support).
Our conversation went something like this:
Me: “Hi, can I give you a promotion number?”
Oli: “Sure, go ahead.”
Me: “OK, it’s 970633.”
Oli: “May I place you on hold while I look into this promotion?”
Oli: “Thank you. While I’m searching for you, may I interest you in a Delta SkyMiles credit card, rental car, or hotel room?”
Me: “No thanks.” (How the hell would you offer me any of those three things as you’re searching, by the way?!?)
Five minutes later he comes back.
Oli: “OK, I found this promotion. How can I help you with it?”
Me: “I’m wondering if I can use my Northwest WorldPerks number on a reservation since I’m a Platinum with them and still earn the bonus miles?”
Oli: “Of course you can. The promotion runs its own course, and is completely unrelated to which program you credit miles to.”
Me: “Great, so I can add two mileage numbers to my reservation?”
Oli: “No, you can’t. One moment please.”
He comes back a few minutes later and says he gave me wrong information earlier, so it seems I’m out of luck. Does anyone have any creative solutions here?