This FlyerTalk post contains a memo to flight attendants which summarizes the standardizations taking place at Delta/Northwest. First I’d like to say that I think Delta has handled the merger relatively well. For the most part, the transition has been quite seamless, so kudos to them for that. No doubt there have been some bumps along the way, but we’re talking about merging two huge carriers here, which I thought would be a nightmare.
Most of the stuff in this memo is expected — common alcohol pricing, a new combined in-flight magazine, cross fleeting, etc. What sticks out is the part about domestic meal service in first class:
First Class meal windows and offerings: The current Northwest standard of First Class meals at meal times on flights greater than 900 miles and more will be expanded to many Delta flight segments. Cold meals will become the standard option on flights less than 1550 miles. First Class snack selections on all applicable flights will include peanuts, Biscoff cookies, Twix bars, Pretzel Crisps and fresh fruit.
This is good for Delta flyers and sucks for Northwest flyers. Northwest actually had a pretty good meal service policy domestically — hot meals on breakfast and dinner (and sometimes lunch) flights, even if they’re only two hours. I’ve had omelets on TPA-DTW flights and hot burrito dishes on TPA-MSP flights. Now passengers on those flights will be fed cold meals, probably cereal in the morning and sandwiches in the evening.
Delta flyers, on the other hand, get expanded meal windows, at least compared to a year ago. A major frustration for me has been no meal service on TPA-JFK in the past, which is often around 3.5 hours gate-to-gate (at least for JFK-TPA in the evening) during meal times. Now we’ll get a meal on that flight, but unfortunately it will be cold.
As far as the snack selection goes, Delta flyers are getting the short end of the stick. They had a more impressive snack selection, although I do love Twix bars and the Northwest Pretzel Crisps. Mmmm….