The Times of India: Airline pays for `rude’ hostess

Check out this bizarre story about a Lufthansa passenger that claims he received bad service from a flight attendant.

Maybe I’m reading this wrong, but it sounds like the flight attendant went above and beyond at the beginning. She saved him a non-vegetarian meal for the second meal service (which I assume she didn’t have to do), yet being the stubborn passenger he was he refused it. I’m guessing the flight attendant really was “mocking” him to a certain extent on the second flight, although I doubt it was anywhere near humiliating.

I’m not totally sure I understand the beginning of the story, though:

BANGALORE: Rubbing guests the wrong way can cost airlines dear. Recently, Lufthansa had to pay Rs 10,000 to city-based industrialist Ronald Pinto, because the air-hostess not only refused his choice of non-veg food, but was also rude.

Rs 10,000 is under $200USD. How is that “costing the airline dearly?”

I don’t know, this sound like a typical experience on a US carrier to me. The fact that a passenger would try to sue and an airline would have to pay for this amazes me.

Comments

  1. @Brian — If you can afford to be a frequent flyer on LH in India, 10k RS isn’t going to make you rich.

    I always enjoy reading the Indian papers when I am visiting the country. Full of entertaining (and sometimes depressing) stories. It’s a different culture (and I don’t mean that in a negative way). For instance, even though I am not a vegetarian, I often eat vegetarian dishes when flying in/from India and even in restaurants. And one would think that a vegetarian dish should generally be acceptable to a non-vegetarian (but not vice versa). But I suspect that isn’t really true for certain casts.

    In any case, I hope Mr. Pinto will in the future enjoy flying Indian Airlines to the US 🙂

  2. @Oliver:

    That wasn’t very nice ending you got in there, buddy – Are you being smartly sarcastic about Indian Airlines ?

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