There’s little I can add to Gray’s excellent report of our ORD operations tour, so I’ll just post a few pictures with some commentary.
Captain Flanagan/United had a bunch of gifts for us in the flight operations conference room. First, they had “Age of Flight” books for everyone, which is the book Captain Flanagan gives out all the time to passengers.
Captain Flanagan also promised a special gift for those that dressed up in a coat and tie, which ended up being a copy of the book “Customer Love.” Captain Flanagan decided to give one to everyone, since he brought so many. What an awesome book! It’s all about great customer service stories, and lo and behold, Captain Flanagan is featured on page 48!
United also made a cake for us. At that point we were starting to suspect that “FlyerTalk One” might actually be our callsign. 😀
Last but not least, all of us got United lanyards. What’s so funny about them is that they make others assume we’re United employees. A FlyerTalker mentioned getting the airport employee discount at Dunkin Donuts because she was wearing one of them. On one of my flights yesterday I was seated in the exit row and the flight attendant asked everyone for a verbal “yes” agreeing that we were willing and able to assist the crew in the case of an emergency. As she came to me she said “of course you are.” There was a couple sitting across the aisle from me, and the wife asked the husband “Why did she say that?” and he said “because he’s a flight attendant.” Later the other flight attendants asked me where I was based.
Hah! I think I’ll be having a bit of fun with this lanyard. 😀
Oh, and I also didn’t realize that the coat and tie I was wearing were basically the same as the United uniform. Freaky!