So after my delay and misconnection this past weekend, United sent me the following email:
Dear Mr. Lucky:
You have the right to expect great service from us, and we know we were not at our best during your flight with us on February 01, 2009. Please accept my personal apology for the delay and misconnection from Chicago to Tampa.
We know how important a relaxed and hassle-free experience is to you when you choose United for your travel needs. We are working hard to ensure your next trip is better, from the moment you make your reservation to the time you retrieve your luggage.
We appreciate the opportunity to serve you better soon.
Customer Relations Team
While I appreciate when they send me these and attach a “gesture of goodwill,” I’m kind of annoyed when they send them without offering anything. It would be one thing if it were a sincere apology without anything attached, but at United it’s a form letter without anything attached. Notice how they can’t even copy and paste properly. The bolded part above shows just how bad of a form letter this is. Notice how there are two spaces between “for” and the,” which shows where the form letter is interrupted for the person to type in the problem. Idiots.