So I’m coming into the “incomparable” RCC here at ORD, and hand the agent my BMI Gold card and boarding pass for ORD to SFO on United. She looks at her computer for a second, and then says “Are you traveling to an international destination?” I simply responded “no,” and then she asked whether I just came in from an international destination. I said no again. She then told me I don’t have RCC access because I need to be traveling internationally to have lounge access as a Star Gold.
She was polite, so I politely explained to her that this restriction only applied to United and USAir Star Gold members, and that all other Star Gold members could access any Star Gold lounge with any departing Star Alliance flight. The other agent, who overheard this, said under her breath “he’s right,” while this one firmly (but politely) insisted I didn’t have access. Since she was nice about it, I showed her the relevant portion of the profile, which explains why I am entitled to access. She read it, and then picked up the phone to call a service director. No service director answered, so she said “OK, I’ll let you in this time,” which sounds to me like a “one time exception.”
I politely explained to her that I don’t want a one time exception, and that I just want the rules to be followed, because making a one time exception this time won’t help me (or anyone else) next time. She then explained that when she swipes my boarding pass (which has my UA number on it), it doesn’t allow her to admit me. I explained that she should be entering my BMI number instead of swiping my boarding pass. She then responded that being Star Gold with two airlines was so unusual, and I responded by apologizing for flying over 200,000 miles a year (in a nice, fun way, of course).
I asked her to call a supervisor to clarify the rules, and she once again invited me into the lounge. I responded by asking for her name (which she was happy to give me) and also asking whether she was letting me in as a one time exception, or whether she was letting me in because I was entitled to access. She politely responded that I was entitled to access.
I have no plans to report her, since she was genuinely friendly (despite our heated conversation, although we both kept our cool) and in the end she said I was right, although I know she didn’t mean it.
On the plus side, I have a date with the “international premium travel experience” 767 in about an hour! Gotta freshen up. 😉