Via the New York Post:
US Airways sent a raft of “frigid” letters to the 150 passengers of miracle Flight 1549 (above) saying their death-defying ordeal has earned them top customer status – but for just one year, The Post has learned.
That seems to me like a nice gesture, although to really create goodwill it would reasonable to give them top tier status for life, in my opinion. As one person mentioned, he may not be flying for another year. Overall we have to give USAir credit for handling the situation well, though.
What really sticks out in this article is this:
“You’re going to crash me into the water, and you’re going to tell me all I get is an upgrade?” asked Antonio Sales, 20, who was traveling with the University of South Carolina’s track team. “That’s more of an ‘OK, you’re not dead, I’ll give you something to hold on to.’ It’s not enough at all.”
You’ve gotta be f%$&@!^ kidding me! I’m speechless.