Today is a day that I really appreciate United. Let’s be honest for a minute. United loves “enhancing” the Mileage Plus program, onboard service, and the condition of their fleet, but sometimes they just get things right.
I’ve been on a really weird sleep schedule lately, and on Saturday night got 45 minutes of sleep (it’s a long story), so I went to bed yesterday at 3PM, which was perfect since I have the ability to hibernate (i.e. not sleep for one night, and then sleep for 14 hours the next night). United really seems to care about me, because my phone woke me up at 3:03AM this morning. While I didn’t answer, I recognized the number, and from there I was wide awake, wondering what the hell they wanted from me.
So to the agent in Manila or Pune that thought it would be a good idea to call me at 3:03AM my time — thank you!
I can picture the marketing already: “United EasyWakeUp, just another service brought to you by United to make your travels easier… it’s time to fly.”