OK, so maybe the actual customer service (or at least customer interaction) isn’t bad yet, but I’m angry. Back in June I had a fantastic stay at the InterContinental LeGrand Paris on points, which someone else booked for me with their points, adding my name to the reservation and noting that I would be the one actually staying at the hotel. Everything was fine and dandy and no points were deducted from my account.
Being the type of person that checks every mileage account basically every day, I was a bit surprised to see that I had a negative balance in my Priority Club account tonight. At first I was laughing since I assumed it was some kind of glitch. Then I logged into my account and saw that they deducted 80,000 points for two nights at the IC Paris, which was already paid for!
I immediately called the “Ambassador Service Desk,” only to find that it’s closed till Monday. Fortunately they have an answering machine, so I left a polite yet very firm message stating my disappointment. The fact that they would just take 80,000 points from someone’s account without so much as notifying them or for that matter investigating the issue is disgusting, in my opinion.
I’m anxiously awaiting my response on Monday morning, and will report back….