A company memo was posted on FlyerTalk today (which is not a joke, sadly), highlighting some of the latest UA changes. I can now confidently say that UA’s race to the bottom has begun, and they’re winning so far!
Instead of me re-posting it here (and possibly having UA’s legal team involved), check out the link above.
Just a few thoughts:
- We must be living in the Weimar Republic. Fresh snack items were still $5 a couple of months ago, and will be $9 in October. WOW!
- I actually don’t have a huge problem with UA providing free BOB and booze in Business domestically. The part that will suck is that they’re going to FAA minimums. That means that a 767 will have FIVE flight attendants. That’s right, FIVE! Don’t count on a refill for your drink in business, that’s for sure.
- No more pre-arrival snack on PS breakfast flights. Seriously, I think PS has had the quickest deterioration of any product I’ve ever seen. A few months ago they were pretty full service, and now they cut one FA in F, have tray service in F, got rid of the appetizer in C, got rid of menus, got rid of dessert choices, and all around ghetto-fied the meal service. Clearly it’s time to take the “Premium” out of PS.
- I’m very saddened to read about them charging for meals from IAD to Europe. I’d probably prefer the BOB food anyway over the garbage they serve now, but it’s very sad to see UA, a carrier that has been a leader for so long, be the first to do this.
I hate to say it, but I think this might just be the beginning of the end, at least at the current rate. I can’t say it often enough, UA NEEDS a new management team. With Tilton at the helm UA’ll be gone soon, and that would be a very sad day.